Our Vision provides us with our purpose and ambition, while our Values determine our behaviours. We do the right thing to achieve our goals and continually seek a better way to do things. We are proud to have committed to various standards from established external bodies, in order to benchmark ourselves against best practice and challenge ourselves to improve. This is in addition to numerous industry awards won by our individual businesses.

Some examples of our commitments include:

Investors in People

TPE were the first train operator in the UK to be awarded Investors in People Gold status, and they have since been joined by GWR and Hull Trains. Meanwhile, our First Bus Financial Services team have been rated as Platinum by Investors in People.

Invest in Apprentices

In February 2021, SWR were awarded Investors in People’s ‘We Invest in Apprentices’ award for their apprenticeship scheme, becoming only the eighth company and the only rail industry business to earn this award.

Task Force on Climate-related Financial Disclosures

FirstGroup became the first UK-based transport operator to sign up to support the Task Force on Climate-related Financial Disclosures (TCFD), agreeing a new green governance framework to drive progress against the TCFD’s recommendations. We have joined more than 1,600 leading organisations in demonstrating a commitment to build a more resilient financial system through climate-related disclosure.

Science-Based Target for net zero emissions

We are the first transport operator in the UK to commit to a 1.5°C science-based target to achieve net zero emissions. This means FirstGroup will set a target year no later than 2050 for achieving net zero, aligning to the UK and global commitment under the Paris Agreement to limit climate warming.